Frequently Asked Questions
1. Can I return or exchange an item after it has arrived?
2. What is a Pre-Order?
Pre-Order is an advance order for an item that is currently out of stock and expected to arrive soon or is being restocked due to high demand. Pre-ordering guarantees that you will receive the item as soon as it becomes available.
3. Are there items out of stock on the website that might still be available in the store?
Absolutely! If an item is unavailable on the website, we recommend checking with us in-store. We may be able to locate it for you.
4. How do I sign up for the newsletter?
To receive updates on promotions, new collections, and inspiration, sign up for our newsletter via the website.
Note: Registration is available at the bottom of the homepage. The first newsletter may arrive in your spam or promotions folder, so make sure to approve it to receive future emails in your inbox.
5. How do I use a coupon code I received?
Enter the coupon code at checkout in the designated field, and the discount will be automatically applied.
6. Can I cancel an order after placing it?
Orders can be canceled as long as they have not been shipped. Please contact us as soon as possible for assistance at 052-253-5195 or email [email protected].
7. Can I change the shipping address after placing an order?
Yes, you can update the address as long as the order has not yet been shipped. Contact us promptly to make changes.
8. Can I order items that are out of stock?
Sometimes, special orders can be placed for out-of-stock items. Contact us, and we’ll be happy to check for you.
9. Is the ceramic tableware dishwasher-safe?
Yes, most of our ceramic items are dishwasher-safe, except for specific pieces where noted otherwise.
10. Do colors vary between handmade items?
Yes, as the products are handmade, slight variations in color and texture may occur between items or collections.
11. How long does shipping take?
Shipping typically takes up to four business days, depending on your location and the current situation in the country.
12. Can I order custom-designed napkins?
Yes, custom napkins can be ordered according to your needs. For service and orders, please contact us at 052-253-5195.
13. Can ceramic tableware be used in the oven or microwave?
Yes, our high-quality ceramic tableware is oven and microwave-safe.